Política de reembolso
Returns & Refunds Options
You have the right to refund your purchase for a full refund within 14 days from receiving your order by returning your product. Your right to refund your order or to exchange a product is provided the product and packaging is in the same condition as when you received it and in its original containers with labels and protective stickers intact. This does not limit your right to carefully open and examine the product. However, if the product is not in such condition that can be expected upon the return, We have the right to deduct an amount from the refund corresponding to the product’s decline in value.
Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements or which are clearly tailored to your personal wishes, e.g. products with a customized variation or print, such as personalized monograms, nor to products that cannot be returned due to health or hygiene reasons (especially during this Covid-19 pandemic).
We will pay your refund as promptly as possible, but no later than within 14 days from the date we’ve received the product and registered the return or you have proven that the product has been sent back. The refund will be made to the source of original purchase, unless otherwise agreed or deemed necessary. Please note that products purchased directly from our Website cannot be exchanged at a local store. Please note that you will be responsible for paying the freight for the return package.
However for the return policy , you will need to deliver the product to our center( delivery is not cover by us) . Once we received, either you can refund the money or exchange to other products with free of charge (price has to be same). All of these have to be made in 14 days.
Any regarding to refund please email to our customer service email firstname.lastname@example.org